Elitehost decided to introduce video tutorials in March of this year, customers have found these very easy to follow. We have now updated these tutorials to their latest versions and also added a new FTP series. Continue reading “Video Tutorials Updated” »
Elitehost has been providing web hosting since 2005. We’ve seen our fair share of outages or slow downs caused mostly by a few customers bringing the server to a grinding halt due to poorly coded web sites, too much traffic and a slew of other reasons sometimes knowingly and sometimes unknowingly… these users are often dubbed as an “abusive user”.
Elitehost has coded several systems to prevent a lot of these “outbreaks” from affecting our service, and for the most part the systems have done a great job, however there are certain elements we weren’t able to catch, which did cause slow downs and even service interruptions due to a system coming to a grinding halt. That was then…
Now… we’re happy to announce that we’re running CloudLinux technology on all of our servers. This technology allows us to isolate each customer into its own “virtual segment”. What this means is that if there is an “abusive user” exceeding its allotted computing resources, their account will be slowed down to prevent service interruption (slow downs, intermittent service, complete outages) to other customers while those not offending the resources will continue to operate as it should. All of our customers will be able to track their resource usage by clicking the resource usage icon in their cPanel or by viewing the quick stats on the left hand side.
This might scare a few people, but here is what we see. Over 99% of our customer base never comes close to the resource limits. In fact, we’ve given each customer more than what our terms of service allows for. The idea here is to maintain an environment that will allow you to see those bursts in traffic without affecting everyone else. That’s our goal. For those customers who do get slowed down, it’s an indication that you need to either optimize or upgrade to a plan that will be suitable for your resource usage… in other words, you’ve out grown your existing account. Bottom line: This technology will greatly increase the performance and reliability of our web hosting services by limiting those who are exceeding their fair share of resources. Allowing over 99% of our customer base to enjoy world-class shared hosting service. This technology also gives us the ability to provide a no-pressure upgrade path for customers. You’re given multiple options such as:
- Optimize your site to reduce usage
- Accept the slow downs during when your site peaks Or
- Upgrade to a suitable plan.
Elitehost has launched a new backup service offering using R1Soft. R1Soft Continuous Data Protection 3.0 Enterprise Edition is a high-performance, disk-to-disk server backup software for Windows servers and Linux servers. CDP will be used as the default offsite backup solution for all shared, reseller and virtual server nodes.
With Continuous Data Protection 3.0 Enterprise Edition, R1Soft has really taken backup to a new level, allowing us to offer enterprise-level backup capabilities to all our hosting customers. Hourly backups are now done on shared and reseller servers, with daily backups on virtual server nodes.
What is great about this service is that not only will it allow us to keep up to 28 restore points (up to 4 weeks) but can also restore your hosting account yourself anytime you like as many times as you need to at no extra charge! Just another added security benefit and peace of mind to ensure that your site and files will always be there. You will find the backup portal from within your cPanel control by clicking the “R1Soft Backup” option under Files.
We hope you enjoy the new features that we have been adding. Please drop us an email if there are any questions or if you would like to let us know what you think about this new service.
May 31, 2011No Comments